INSURANCE & FEES
Insurance & Fees
Clear information about coverage before you reach out.
INSURANCE ACCEPTED
MassHealth and Blue Cross Blue Shield.
Connect Therapy accepts MassHealth and Blue Cross Blue Shield. Accepting a carrier does not guarantee that every plan covers every service, so please confirm the details of your specific plan.
Checking your benefits
Call the member services number on the back of your insurance card and ask:
- Is outpatient mental health therapy covered by telehealth?
- What is my copay, coinsurance, or deductible for these visits?
- Is prior authorization or a referral required?
- Are couples or family sessions covered (if relevant)?
OTHER INSURANCE & SELF-PAY
Not listed above?
If your insurance isn't listed or you prefer to pay out of pocket, please reach out to ask about current rates and options before scheduling.
GOOD FAITH ESTIMATE
Your right to a Good Faith Estimate.
You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don't have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
Ready to take the next step?
Reach out with general questions or to request an appointment. Please don't include sensitive health information in your message.